Refund policy

At An Tresor Co., we take great care in preparing and packaging our Cornish gift boxes to ensure they reach you in the best possible condition.

Returns & Refunds

Due to the nature of our products — which include food and drink items — we are unable to accept returns or offer refunds once your order has been dispatched.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery so we can resolve the issue for you.

To notify us, you can either:

• Use the contact form on our website, or
• Email antresorco@gmail.com

When contacting us, please include:

• Your order number
• A description of the issue
• Photographs of the damage (if possible)

This information helps us investigate quickly and provide a swift resolution.

Your Statutory Rights

Nothing in this Refund & Returns Policy affects your statutory rights. You are entitled to all rights and protections provided under UK consumer law, including the Consumer Rights Act 2015. If you believe your statutory rights have been affected, please contact us so we can assist you.